Privacy Policy

Alawin Casino may collect information that is reasonably needed to provide online gambling services, maintain a safe account environment and meet applicable obligations. The type of information collected can depend on how a player uses the website, which services are used and whether additional checks are required.

Account and identity information

When a player registers or updates an account, the website may handle details such as a name, date of birth, residential or contact information, login details and account preferences. It may also handle information provided when a player contacts customer support, makes a request or reports an issue.

Verification information

To help confirm identity, age, eligibility and account ownership, Alawin Casino may request verification documents or other information. This can include identity documents, proof of address, information about the source or use of funds, and records of checks completed during the account lifecycle. Verification information is handled for account security, anti-fraud measures and compliance purposes.

Payments and transactions

The website may record deposits, withdrawals, wagers, account balances, payment method details, transaction references and related activity. Full payment card details may be processed by payment providers rather than stored directly by the website. Payment and transaction records help process requests, investigate disputes, identify unusual activity and keep accurate account records.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This may include an IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times, referral information and information about how the website is used. This data can help with website operation, security, performance and troubleshooting.

Personal information is used only for appropriate business, service, security and legal purposes. Depending on the circumstances, Alawin Casino may use information to:

• Create, administer and maintain a player account.
• Provide casino services, process gameplay activity and manage account balances.
• Process deposits, withdrawals and other payment-related requests.
• Confirm a player’s identity, age, eligibility and account ownership.
• Carry out anti-fraud, anti-money-laundering, security and risk checks.
• Detect, prevent and investigate suspected misuse, unauthorised access or prohibited activity.
• Respond to questions, complaints, support requests and responsible gambling enquiries.
• Improve website functionality, content, navigation, reliability and user experience.
• Send service communications, including account, security, transaction and operational messages.
• Send marketing communications where permitted and where the player has provided consent or another valid permission applies.
• Meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
• Protect the rights, property, safety and security of players, the website and relevant service providers.

Information may be combined from different interactions with the website where this is reasonably necessary for these purposes. Alawin Casino does not use personal information for purposes that are incompatible with the reason it was collected, unless a different use is permitted or required by law.

Marketing choices

Players may receive promotional messages only where an appropriate basis exists. A player can withdraw consent to marketing or opt out of promotional communications at any time by using an available unsubscribe option or by contacting support@alawincasino-aus.com. Service and security messages may still be sent when they are necessary to operate or protect an account.

Cookies and similar technologies

Alawin Casino may use cookies and similar technologies to keep the website working, remember preferences, support login and account functions, understand website usage, improve performance and help protect against fraud or unauthorised activity. Some cookies may be placed by service providers that support website functionality, analytics, payments or security.

Players can manage or delete cookies through their browser settings. Blocking or removing certain cookies may affect the availability, security or functionality of parts of the website. Browser settings differ, so players should check the help information for their chosen browser before changing cookie preferences.

When information may be shared

Personal information may be shared where reasonably necessary to provide services or meet obligations. Recipients may include payment and financial service providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers and other suppliers that assist with website operations.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the website or another person, or in connection with investigating suspected fraud, security incidents or unlawful conduct. Service providers are expected to handle information appropriately and only for authorised purposes.

Security of information

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, internet connection or electronic storage method can be guaranteed to be completely secure, so players should keep login details confidential and contact support promptly if they suspect account misuse.

Service providers and overseas handling

Some providers that support the website may handle information from locations outside Australia. Where information is handled by a third party or across borders, appropriate steps are taken to support security, confidentiality and lawful handling. The location and involvement of providers may change as services and technology develop.

Players may have rights to ask what personal information is held about them, obtain access to that information, request correction of information that is inaccurate or incomplete, and ask for deletion of information where there is no continuing reason to retain it. Players may also withdraw consent to marketing at any time. These rights may be subject to identity checks, reasonable requirements and legal exceptions.

How to make a request

To exercise a data right, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@alawincasino-aus.com. Please explain the request clearly and include enough information to help identify the relevant account. For security, additional information may be requested to verify the identity of the person making the request. This helps prevent personal information from being disclosed or changed without authorisation.

If information is corrected, reasonable steps may be taken to notify relevant service providers that received the incorrect information where this is necessary and appropriate. If deletion is requested, the account may need to be closed or some services may no longer be available. Deletion cannot always be completed immediately or in full where information is needed for security, dispute handling, legal compliance or another lawful purpose.

Retention of information

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable obligations.

Policy updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will be made available on the website, and important changes may be communicated through appropriate account or website notices. Players should review this page periodically. Questions, concerns or privacy requests can be directed to support@alawincasino-aus.com.